Last updated: 14 August 2026
Digital Products Are Generally Final After Delivery
After a software file, download link, account access, licence key, account-locked version, course access, or setup service has been delivered or activated, change-of-mind cancellation and refund requests are generally not accepted where applicable law permits, but this does not limit any mandatory right to a refund, replacement, correction, re-performance, or other remedy.
ForexBaazar provides digital trading software, analysis tools, account-based licences, general educational video guides, digital delivery, and related product support. Delivery may take place through the website account, email, Telegram, download link, licence activation, or another disclosed electronic method.
1. Cancellation Before Delivery
A cancellation request may be considered when the request is received before the digital product has been delivered, downloaded, accessed, activated, customised, account-locked, or prepared for the customer.
Approval is not automatic. ForexBaazar may consider the payment status, whether preparation or activation has started, transaction costs, fraud checks, and any applicable legal obligation before confirming cancellation.
2. When a Refund May Be Considered
Possible Eligible Cases
- A verified duplicate payment for the same order.
- Payment was charged but no valid order was created.
- The wrong digital product was delivered and was not corrected.
- The delivered product or service materially differs from the stated description or agreed order terms and the issue is not reasonably corrected.
- Delivery is materially delayed and the delay prevents the customer from reasonably benefiting from the purchased product or service.
- ForexBaazar cannot provide the purchased product or access.
- A confirmed defect makes the product or service unusable and a reasonable remedy cannot be provided.
- A refund, replacement, re-performance, or other remedy is required by applicable law.
Normally Not Eligible
- Change of mind after delivery, download, access, or activation.
- Trading loss, market loss, drawdown, or an expected profit not being achieved.
- Broker spread, slippage, execution, leverage, VPS, platform, or market-condition differences.
- Incorrect settings, unsupported platform, wrong account details, or use outside the stated requirements.
- Backtest, demo, or live-market performance differing from expectations.
- Failure to read product compatibility, licence terms, risk warnings, or setup requirements before purchase.
3. Account-Locked and Customised Software
Some products may be prepared or locked for a specific MT4, MT5, broker, licence, device, account number, or customer. Once preparation, customisation, activation, or account locking has started, cancellation may no longer be possible because the digital licence or customised file cannot be returned and resold in the same manner as a physical product.
Customers are responsible for checking and submitting the correct account number, platform, broker, symbol, product version, email address, and other required details.
4. Trading Results Are Not a Refund Condition
ForexBaazar does not guarantee profit, fixed income, loss recovery, account growth, win rate, drawdown, or any specific trading result. Software performance can vary because of market volatility, broker conditions, spreads, slippage, execution speed, leverage, lot size, VPS performance, settings, updates, news events, and user decisions.
Trading loss, performance dissatisfaction, or differences between backtest, demo, and live results do not by themselves create refund eligibility.
5. Technical Support and Replacement
When a customer reports a genuine delivery or technical issue, ForexBaazar may first provide a reasonable remedy such as:
- re-sending the digital file or download information;
- checking account access or licence activation;
- providing installation or setup guidance;
- correcting an incorrect file supplied by ForexBaazar;
- providing an updated or replacement version where appropriate.
A support request or replacement does not automatically make a delivered digital product refundable.
6. Refund Review Process
A refund request should include the registered name, email, order number, product name, payment reference, reason for the request, and relevant screenshots or technical details.
ForexBaazar may verify the order, payment, delivery logs, licence status, download or access records, support history, and other relevant information before making a decision.
7. Approved Refunds
When a refund is approved, it will normally be returned through the original payment method where reasonably possible. Processing time may depend on the payment gateway, bank, card network, UPI provider, currency conversion, or other third-party service.
Any non-refundable payment-gateway, bank, currency-conversion, or transaction charges may be deducted where permitted and properly disclosed.
8. Consumer Rights
Nothing in this policy is intended to exclude or restrict a consumer right or remedy that cannot lawfully be excluded. Where this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.
Contact ForexBaazar Before Ordering
Ask questions about platform compatibility, account locking, delivery, licence terms, product requirements, or setup before completing payment.
Website / Brand: ForexBaazar
Email:
forexbaazar@gmail.com
Phone:
+919978507899
Telegram:
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